Park Sleep Fly Reviews

I made a "Park Sleep Fly" reservation with AmericInn Hotel & Suites at 5861 Blaine Ave in Inver Grove Heights, MN. Two days before my flight I severely injured my back and had to cancel my flight, hence I needed to cancel my Park Sleep Fly reservation, which is in accordance with the hotel's policy. Americinn's cancelation policy specifically states you can cancel "24 hours prior to arrival". I called well within the 24 hour arrival time and the hotel manager said I was past their cancellation window which he stated was by midnight 2 nights prior to my arrival. This is well prior to the "24 hour cancelation period" as stated in their policy. When I attempted to point this out to him he said he didn't care what it said in my contract. That was their policy and then he hung up on me. This was by far the rudest person I have ever experienced in my more than 45 years of business travel. He was extremely impatient and totally disrespectful. BEWARE!!

awful hotel dirty smelly and liars
Review of Best Western Airport Inn

went to hotel 9/2 booked thru priceline, front desk could not connect the reservation thru Priceline due to technical issues, so had to cancel reservation with priceline, they refunded my money and had to book thru hotel. I warn you do not due that as your now have zero protection. When i check into my room it was dirty smelly and hot. went to front desk told them i have to go to a baseball game but when i get back they need to change my room. Got back to hotel around 12 am front desk switch me to another room that had the same dirty smelly musty odor and the room was hot as hell. Wanted to check out but it was late my kid was tired so was forced to stay. In the morning told them about the room and let them know i was checking out and would not be staying the remaining 2 nights because the room are disgusting. They let me know that that would not be a problem and they would refund my money for the two nights and also for the night I stayed. I asked to speak with the manger and they said he was not in took my number and assured me he would call me later in the day when he got in. Called never happen, so i called and manger was not available but they assured me again that my card would be credited. 5 days later no refund on card called hotel and manger said he new nothing about a refund and would have to call me on Monday 9/13, yesterday. the manger said that he would not be refunding anything and was extremely rude and inconsiderate. Called the corporate office and the proceeded to do nothing and claimed there is nothing they can do. How can you leave a hotel because the room you are in is dirty with an awful smell not stay the remaining nights be promised a refund and the hotel can take your money. the manger tried to even say we got a refund from Priceline so we didn't pay anything, when I clearly have a purchase from his hotel for 3 nights which bestwestern charged me not Priceline. Is best western that hard up for money that they would take a consumers money that left their hotel because the rooms where NASTY dirty with a musty odor. The manger even responding that Priceline gave us a refund after my post to act like i was given a refund and they did nothing wrong. Yes priceline did give me a refund because we where not able to use Priceline genius as we had to book thru your hotel. Is this how bestwestern does business? I will post often about my dissatisfaction. I tried to speak with the manger will not return calls or answer calls

I realized after booking that I had entered the wrong arrival date. For three days now I have been trying to get someone to answer emails or phone, no answer. The hotel could not help as they have not received any info about my stay. I just cancelled the reservation. Terrible service

We booked a room with parking through the platform.
The hotel called us to cancel 2 days before the flight. Since there was no way to obtain a valid explanation for the cancellation. We called the hotel under a different name to make the exact same reservation and were told it was possible. We recorded the conversation and send it to ParkSleepFly to let them know that the hotel was cancelling reservation under false pretexts but never received any follow up from ParkSleepFly...

I have sent them several emails about cancelling my reservation, no response. They charged me the full price and I have yet to understand how they will refund my money. Anyone else have this problem? I did cancel the reservation with the hotel, but parksleepfly has not yet refunded my money.

We were in Europe on a river cruise and contracted COVID on the trip. We had to isolate for five days. The hotel was unwilling to help us because we had contracted their services using a third party—ParkSleepFly. No problem. So, we contacted ParkSleepFly immediately upon receiving our positive COVID results. There is no way to directly communicate with ParkSleepFly you must email them. Your email generates an automatic response thanking you for you email and that a customer service agent would respond as soon as possible to our issue (it took three days). They go on stating that they are handling higher than usual amount of customer inquiries (blah, blah, blah). All we wanted to do was to communicate with the hotel telling them that due to circumstances beyond our control we need to extend our parking for 5 days and to change the date of our room reservation. ParkSleepFly’s response was less than helpful. They said, "Unfortunately, we are not able to make any changes to your reservation. You may wish to cancel the original reservation and submit a new one that better suits your needs." Not every issue associated with travel is your fault. You have to have a way to resolve them somehow. I HIGHLY recommend that you not use ParkSleepFly. I will pay extra and deal directly with the hotel in the future.

We were in Europe on a river cruise and contracted COVID on the trip. We had to isolate for five days. The hotel was unwilling to help us because we had contracted their services using a third party—ParkSleepFly. No problem. So, we contacted ParkSleepFly immediately upon receiving our positive COVID results. There is no way to directly communicate with ParkSleepFly you must email them. Your email generates an automatic response thanking you for you email and that a customer service agent would respond as soon as possible to our issue (it took three days). They go on stating that they are handling higher than usual amount of customer inquiries (blah, blah, blah). Their response was less than helpful. They said, "Unfortunately, we are not able to make any changes to your reservation. You may wish to cancel the original reservation and submit a new one that better suits your needs." Not every issue associated with travel is your fault. You have to have a way to resolve them somehow. I HIGHLY recommend that you not use ParkSleepFly. I will pay extra and deal directly with the hotel in the future.

Our stay with the Double Tree by Hilton on Dixie Road in Mississauga was the worst experience we have had with your company. When we checked in, I specifically asked where to park my car and was told anywhere to the right of the building. The next morning as we were leaving our room to meet the shuttle, the front desk called saying our car was in the wrong spot and blocking customers. My husband moved the car to the parking garage. The front desk called my cell phone again as I was in line at security at the airport with the same message. Our car had been moved and was never blocking any traffic in the first place.

This was a minor inconvenience, but on our return, I called the number provided in the confirmation email for our return shuttle while at baggage claim. Typically, I am connected to the front desk who tells me the shuttle schedule and when to expect the next bus. We had one bag left to claim so I thought it was an appropriate time to get the time. Our experience has been it is usually anywhere from 15 to 30 minutes before the shuttle gets there. The driver was rude to me. He informed me that he was at the stop and we were not there, did I expect him to wait while he had other customers to pick up, and to call back when we were at the stop. We walked to the pick up location, my husband called and although he was polite to my husband, he said he would be there in 25 minutes. After standing outside with our luggage for 50 minutes, we took a cab back to the hotel. When we arrived, the shuttle was parked outside the hotel.

At this time, we do not plan to use your service again nor do we ever plan to stay at the Double Tree in the future.

All went well with our stay before the trip and bringing us to O'Hare. The return pickup was a disaster. It was difficult to get someone to pick up the phone. They we had to wait over an hour for someone to come only to be told that he had been there and no one was there. This was NOT TRUE. Others waiting for same pickup agreed.

I made a reservation ID 2839433 for 2 nights hotel near BWI plus parking at the Clarion *******300. Although I explained to the night clerk that we had prepaid using sleep-park-fly, he charged our credit card for the night, even though he told us it was "only for incidentals". When I called to dispute the charge, the manager would return the call - which he never did. I will call my credit card tomorrow to dispute the charge.